MasterCook FAQs
This section contains answers to frequently asked questions and resolutions to common problems.
Nutrition Tools
Patches & Updates
- ★ Reinstalling MasterCook 2020
- ★ I have a previous version of MasterCook. How do I transfer my files into MasterCook 2020?
- ★ Things to Know Before You Install MasterCook 2020
- ★ I have an older version of MasterCook. How do I upgrade to the latest version?
- MasterCook 15.00.24 is the Final MasterCook 15 Version
Mobile Apps
- ★ Can't See Text in Mobile App - Dark Mode
- Transfer Recipes to Mobile Device
- Sharing a Recipe from a Mobile Device
- MasterCook Mobile Apps Overview
- MasterCook Mobile Apps Recipe View
- MasterCook Mobile Apps Cookbooks
My MasterCook Manager
- ★ My MasterCook Manager Offline
- ★ Best Practices for Syncing
- My MasterCook Manager is a Black Screen or Won't Launch at All
- File Won't Sync or Remove from Online
- DependencyMissing Error while Syncing
- MasterCook Synchronization
Order and Activation Support
MasterCook.com Support
- ★ Web Import Error with Chrome
- ★ Using the MasterCook.com Web Importer
- Enable Cookies in the Safari Web Browser
- Emailing a Recipe from MasterCook.com
- Where do I find my subscription status?
- Nutrition Tool in MasterCook.com
Cookbook & Recipe Problems
- ★ Missing Recipes after Sync
- Photos Flipped
- Recipe Description Field
- Direction Photos Don't Show, Instead it Shows <$obj$>1
- Red Ingredient Circles in MasterCook 15
- Can't Type Certain Characters
General Support
- ★ MasterCook 2020 Unknown Ingredients
- ★ Error: A Script that is required for this install to complete could not be run.
- ★ What's New in MasterCook 2020
- ★ MasterCook and My MasterCook Manager are not working properly
- ★ Cannot Install MasterCook
- ★ Trial or Demo of MasterCook
Importing & Exporting
- ★ Importing Recipes from Other Programs
- Emailing from the Windows Product - Error Message: No Default Mail Client
- Exporting to Word
- Importing from the Recipe Manager Program
- Importing from the RecipeManager
- Exporting Recipes in the MZ2 Format
File Management
- ★ Transferring Files from a Previous Version into MasterCook 15
- How do I restore my files from backup and into MasterCook 15?
- Manually Copy Files into MasterCook 15
- Cannot Locate My Cookbook Files
- Transferring MasterCook Files from One Computer to Another
- User Ingredients Added
Printing & Publishing
- A Sample of Nutritional Analysis for Printing in MasterCook
- Unable to Load Design
- Adjusting Page Numbers
- Printing a Category Index (List of Recipe Titles Only)
- Error: Unable to Create Service "Csel"-"publish"
- Editing Meal Plan Print Template