MasterCook FAQs
This section contains answers to frequently asked questions and resolutions to common problems.
Nutrition Tools
Patches & Updates
Mobile Apps
- ★ My Cookbooks Screen Slow to Load in the Mobile App
- Transfer Recipes to Mobile Device
- Recipe Photos Not Displaying in Mobile App
- Sharing a Recipe from a Mobile Device
- MasterCook Mobile Apps Overview
- MasterCook Mobile Apps Recipe View
My MasterCook Manager
- ★ Trouble Syncing File(s) & Best Practices
- My MasterCook Manager is a Black Screen
- File Won't Sync or Remove from Online
- DependencyMissing Error while Syncing
- MasterCook 15 Synchronization
- MasterCook 15 Group Cookbooks
Order and Activation Support
- ★ Empty Shopping Cart
- Getting a New Computer
- Wrong Card Code
- Cannot Download Purchased Program
- Where do I find the download link after purchase?
- Download Disappeared
MasterCook.com Support
- ★ NEW!! Nutrition Tool in MasterCook.com
- ★ Using the MasterCook.com Web Importer
- Enable Cookies in the Safari Web Browser
- Emailing a Recipe from MasterCook.com
- Where do I find my subscription status?
- Sharing an Online Recipe
Cookbook & Recipe Problems
- ★ Unable to Open Windows Program or Cookbooks
- ★ Missing Recipes after Sync
- Direction Photos Don't Show, Instead it Shows <$obj$>1
- Red Ingredient Circles in MasterCook 15
- Can't Type Certain Characters
- Categorizing Recipes - Subcategories
General Support
- ★ Cannot Install MasterCook 15
- ★ Trial or Demo of MasterCook
- ★ Getting Started with MasterCook (Overview of All Products)
- ★ FAQs about MasterCook 15 and the Mobile Apps
- Program Shuts Down when Refreshing
- Where do I find the download link for MasterCook 15?
Importing & Exporting
- ★ Importing Recipes from Other Programs
- Exporting to Word
- Importing from the Recipe Manager Program
- Importing from the RecipeManager
- Exporting Recipes in the MZ2 Format
- Exporting Recipes to a Text File
File Management
- ★ Transferring Files from a Previous Version into MasterCook 15
- How do I restore my files from backup and into MasterCook 15?
- Manually Copy Files into MasterCook 15
- Cannot Locate My Cookbook Files
- Transferring MasterCook Files from One Computer to Another
- User Ingredients Added
Printing & Publishing
- A Sample of Nutritional Analysis for Printing in MasterCook
- Unable to Load Design
- Adjusting Page Numbers
- Printing a Category Index (List of Recipe Titles Only)
- Error: Unable to Create Service "Csel"-"publish"
- Editing Meal Plan Print Template