If you are not able to log into your MasterCook.com account in the sync manager, check the Status in the lower-left corner of the sync manager. You will not be able to log into your account at MasterCook.com if it states Offline.
If it shows Offline, that means something on your computer is blocking the sync manager program from using your internet connection. There are several programs and even Windows settings that can cause this problem.
1. Try restarting your computer. Sometimes this alone corrects the problem.
2. Make sure to add MasterCook's EXE files to your antivirus program's Exclusion List, otherwise, they will block MasterCook from using your internet connection and cause this problem.
The main MasterCook 24 program is the Mastercook24.exe file within this folder on your computer:
C:\Program Files (x86)\MasterCook 24\Program
The Sync Manager program is the SyncManager.exe file within this folder on your computer:
C:\Program Files (x86)\MasterCook 24\SyncManager
If you have multiple security programs (ioBit, Bitdefender, Malwarebytes, etc.), you must add MasterCook to ALL of them. Then restart the computer and try again. Below are some articles we found for you, but you should contact your security program's support if you need additional help and better instructions.
Avast Exclusion List Instructions
McAfee Exclusion List Instructions
Microsoft Defender Instructions
Norton Exclusion List Instructions
Or, temporarily uninstall all third-party security apps and restart the computer. Windows will take over securing your computer. See if that corrects the problem.
3. If the two steps above do not help, then you need to reinstall the program as explained in the article linked below.
ADDITIONAL SOLUTIONS
UPDATE WINDOWS
Check Windows Updates on your computer including optional updates. If Windows is not up to date on your computer, it can cause this problem. Others were able to fix this problem by doing this.
Additionally, at least one customer fixed this problem on a brand-new computer by "resetting the computer back to the original settings."
LAPTOP METERED CONNECTION
If you are using a laptop computer, the Windows Metered Connection can block My MasterCook Manager from connecting to the internet. You can disable it. See these instructions.
OTHER APPS & SOLUTIONS
Some customers found their HotSpot Shield program was causing it.
One customer told us their nighthawk router was blocking the app.
Another user found the drivers for their Wi-Fi adapter needed to be updated. Even though many other programs on their computer were able to access the internet, as soon as they updated the drivers for their Wi-Fi adapter, it solved their problem immediately.
A customer reported: "In order to fix the problem I had to open network and Internet, then firewall, then allow an app through firewall, click change settings, click allow another app, then navigate to where the MasterCook exe file was installed. Then I restarted the computer. Now I am able to connect."
Another customer reports: "I put SyncManager.exe in the firewall exception (Bitdefender firewall) and put MasterCook.com in the VPN exception (Bitdefender VPN) and restarted my computer. Now the sync manager works."
Some users report that they were able to solve their problem by adding the My MasterCook Manager's EXE file to their allow list for their firewall settings.
If you have tried all of the things listed above, you need to contact a computer technician and have them figure out which setting or program on your computer is blocking the internet access for MasterCook. When you learn the cause, report it to MasterCook and we will update this article for others.
SYNCING ONCE THE PROBLEM IS RESOLVED
Once you have solved the problem, you are ready to sync with your MasterCook.com account. For the best success, please follow these tips below.
Before you sync, please make sure you have current backup copies of your files.
NEVER OPEN backup copies of your cookbooks or you will corrupt the program.
Additionally, make sure you do not have any duplicate online cookbooks otherwise they won't sync properly. See this: Deleted Recipes While Syncing
When you sync, please always follow the numbered steps in this article: Best Practices for Syncing
The above article also mentions things that will cause syncing problems, so please review those before you sync.
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