I cannot get the program to work properly. It won't allow me to do normal things.
First, try restarting your computer and see if that solves the issue.
Otherwise, this means another program on your computer is blocking MasterCook from fully working. Most antivirus programs will be the cause of this problem. They all contain an Exclusion List so that you can add programs like MasterCook to it, so it will allow MasterCook to fully function on your computer.
Additionally, a recent Windows Update will turn Ransomware Protection on for your computer by default.
If Windows Ransomware Protection is turned on, it will block MasterCook unless you allow MasterCook access to its files on the computer. Below are instructions for enabling access for MasterCook.
Other antivirus programs can cause this problem too. See about McAfee near the end of this article below. It applies to all antivirus programs and NOT JUST McAfee.
Is MasterCook listed in the Blocked history section of the Windows Ransomware Protection screen?
Please see the instructions below and send us a screenshot of your Blocked history screen or go to the SOLUTIONS section below and follow those instructions to add My MasterCook Manager and MasterCook 15 (or 20) to the Allow list.
Go to Windows Start menu and search for Ransomware on your computer.
Next, select Block history and send us a screenshot of what it shows.
If you do not have access to settings in the Ransomware screen, that means your antivirus program is blocking you from it, since it is acting as the gatekeeper on your computer instead. You will need to add the EXE files to your antivirus program's Exclusion List as explained at the end of this article.
SOLUTION:
Otherwise, click on where it says Allow an app through Controlled folder access. Add My MasterCook Manager and MasterCook 15 (or 20).
The main MasterCook 15 program is the Mastercook15.exe file within this folder on your computer:
C:\Program Files (x86)\MasterCook 15\Program
The My MasterCook Manager program is the MyMasterCook.exe file within this folder on your computer:
C:\Program Files (x86)\MasterCook 15\MyMasterCook
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The main MasterCook 20 program is the Mastercook20.exe file within this folder on your computer:
C:\Program Files (x86)\MasterCook 20\Program
The My MasterCook Manager program is the MyMasterCook.exe file within this folder on your computer:
C:\Program Files (x86)\MasterCook 20\MyMasterCook
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The main MasterCook 22 program is the Mastercook22.exe file within this folder on your computer:
C:\Program Files (x86)\MasterCook 22\Program
The Sync Manager program is the SyncManager.exe file within this folder on your computer:
C:\Program Files (x86)\MasterCook 22\MyMasterCook
ANTIVIRUS PROGRAMS BLOCK RANSOMWARE PROTECTION PAGE AND MASTERCOOK FROM THE INTERNET
If you are using McAfee, see this:
https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=en-US&articleId=TS102056
As explained in the article above, McAfee will prevent programs from fully working on your computer unless you add them to the exclusion list for real time scanning. Other MasterCook users have had to add MasterCook and My MasterCook Manager to the exclusion list for programs such as Norton, Kaspersky, Malwarebytes, and System Mechanic.
You may have to restart your computer after adding MasterCook and My MasterCook Manager to the exclusion list for your antivirus/internet security programs.
If you continue to have problems, you need to contact a computer technician who can log into your computer and investigate the cause and fix it for you.
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