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MasterCook and My MasterCook Manager are not working properly

I cannot get the program to work properly. It won't allow me to do normal things.

This means another program on your computer is blocking MasterCook from fully working. Recently a Windows Update caused this issue with its Ransomware Protection program.

Other antivirus programs can cause this problem too. See about McAfee near the end of this article below. It applies to other antivirus programs and NOT JUST McAfee.

Is MasterCook listed in the Blocked history section?

Please see the instructions below and send us a screenshot of your Blocked history screen or go to the SOLUTIONS section below and follow those instructions to add My MasterCook Manager and MasterCook 15 (or 20) to the allow list.

Go to Windows Start menu and search for Ransomware on your computer.



Next, select Block history and send us a screenshot of what it shows.

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If you do not have access to the Ransomware screen, that means your antivirus program is controlling it instead. You will need to add the EXE files to your antivirus program's Exclusion List as explained below.

 

SOLUTION:

Otherwise, click on where it says Allow an app through Controlled folder access. Add My MasterCook Manager and MasterCook 15 (or 20).

The main MasterCook 15 program is the Mastercook15.exe file within this folder on your computer:

C:\Program Files (x86)\MasterCook 15\Program

The My MasterCook Manager program is the MyMasterCook.exe file within this folder on your computer:

C:\Program Files (x86)\MasterCook 15\MyMasterCook

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The main MasterCook 20 program is the Mastercook20.exe file within this folder on your computer:

C:\Program Files (x86)\MasterCook 20\Program

The My MasterCook Manager program is the MyMasterCook.exe file within this folder on your computer:

C:\Program Files (x86)\MasterCook 20\MyMasterCook



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ANTIVIRUS PROGRAMS BLOCK RANSOMWARE PROTECTION PAGE AND MASTERCOOK FROM THE INTERNET

If you are using McAfee, see this:

https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=en-US&articleId=TS102056

As you can see in the article above, McAfee will prevent programs from fully working on your computer unless you add them to the exclusion list for real time scanning. It can cause this problem for MasterCook on your computer.

 

If you are using any other antivirus/internet security program, they too will often prevent MasterCook from working properly. Add MasterCook and My MasterCook Manager to the exclusion list for each of your installed antivirus/internet security program. Other MasterCook users have had to add MasterCook and My MasterCook Manager to the exclusion list for programs such as Kaspersky, Malwarebytes, and System Mechanic.

You may have to restart your computer after adding MasterCook and My MasterCook Manager to the exclusion list for your antivirus/internet security programs.

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