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Installation File Won't Download or Install

If you have problems downloading the installation file or installing it, there are several third-party apps on your computer that will cause the problem.

Many third-party antivirus and security programs give false positives and prevent you from downloading files and using link in emails. What third-party antivirus programs are installed on your computer? Norton, AVG, Malwarebytes, Avast, Webroot, IObit, Bitdefender, and McAfee have caused this problem for others. Others have reported that their Nighthawk router blocked it because it thought it was a malware attempt. Another person had an issue with Armor Guard. Another person had an issue with Bitdefender and Netgear Armor.

This is why all antivirus/security programs have exclusion lists and quarantine areas:

Avast Exclusion List Instructions

Bitdefender

Malwarebytes Instructions

McAfee Exclusion List Instructions

Microsoft Defender Instructions

Netgear Armor is block downloads

Norton Exclusion List Instructions

 


Generally, they notify you when they block something and give you a chance to tell them you want the download, and it wasn't something that some other program tried to download without your permission.

MasterCook is not an expert in antivirus programs. However, you can contact your antivirus/security program company and ask them for instructions on unblocking it. They can generally solve your problem since their software is doing it.

 

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