The Sync screen isn't showing my data.
Go to the Cookbooks screen in MasterCook 15. Select Refresh File List from the Tools menu. This also refreshes the Sync screen in My MasterCook Manager. Now try to sync just one thing for now. Does that work? If yes, then it just needed to be refreshed.
If no, go to the Backup screen in My MasterCook Manager. Does that screen populate correctly or is blank as well?
If the Backup screen also is blank and missing data then you need to follow the Troubleshooting steps at the end of This Article.
If the Backup screen populates correctly then that means the Sync screen is having problems reading at least one of your cookbooks that is in MasterCook.
Go to the Cookbooks screen in MasterCook 15. Along the left just below the Go To text box select the drop-down menu for Sort By: Collection. Now your cookbooks on the screen are organized by collection. What do you see in the My Collection in the Cookbooks screen? Those cookbooks should appear when you select the My Collection section in the Sync screen. Do they match?
The collections that install with MasterCook (Deluxe, etc.) will not appear in the Sync screen. That is by design. Sync is designed to work with only your cookbooks.
If your cookbooks are listed in the My Collection section of the Cookbooks screen but are not listed in the My Collection section of the Sync window, we need to figure out which cookbook is causing a problem for MasterCook.
Open the Find and Replace window. (Open a cookbook. Select Find and Replace from the Tools menu.) Have it find/search for the backslash character \ in the recipe titles. Use the OPTIONS button in the Find and Replace window to tell it to search in the Title field. (See image below.) If you find the backslash character in any recipe title, please delete it and save the recipe.
Then go to the Cookbooks screen in MasterCook 15 and select Refresh File List from the Tools menu to refresh the Sync screen. The Sync screen should populate correctly now.