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Web Importer Not Working Correctly in Firefox

Follow these troubleshooting instructions below.

1. Empty the temp files (cache) and cookies for Firefox.

See these instructions:

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

2. Check that Firefox is allowing third-party cookies.

MasterCook sets a third-party cookie in your web browser in order for the web importer to function. See how Firefox can block it:

https://blog.mozilla.org/blog/2019/09/03/todays-firefox-blocks-third-party-tracking-cookies-and-cryptomining-by-default/

Make sure you enable third-party cookies for MasterCook.com:

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

3. Restart Firefox and verify everything is working correctly now.

Go to this web page:

http://www.myrecipes.com/recipe/beef-with-ginger-10000000426511/

Use the Add to MasterCook bookmarklet with this recipe and see if it works.

CAUTION: if you have a program that wipes out cookies for your web browser such as an internet security program or web browser add-ons, it could prevent the web importer from working correctly. Disable any security-type add-ons and see if that solves the problem. One add-on that caused a problem for a MasterCook user is Privacy Badger.

If you still have problems, feel free to contact us at MasterCook Support.

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