How do I reinstall MasterCook 15?
Locate your disk or download that you previously purchased and use it to reinstall the program onto your computer.
When you purchase downloads, your web browser saves the file to the Downloads folder on your computer. It will remain there unless you delete it. Many people keep all of their purchased download files in their My Documents folder where they keep all important personal files, so they can use them as often as necessary to reinstall or if they get a new computer.
What if you misplaced your disk or download and need to purchase a replacement? You may qualify for a discount on a replacement. You will need to locate proof of purchase. The easiest way to do that is to search all of your email for the word MasterCook. Once you have located your proof of purchase/order receipt, you can send a copy of your receipt to support@mastercook.com and request a replacement at a discounted price.
If you purchased MasterCook 15 from another vendor, you must contact them. There are several online places that sell the MasterCook download. If you purchased it somewhere else, such as at Amazon, you need to use the download link you purchased from them since you are their customer. We do not have access to their customers or orders. They can assist you since you are their customer.
1. Uninstall
A. MAKE SURE YOU HAVE BACKUP COPIES FIRST on another disk or drive! See Backing Up Files for the MasterCook Windows Products – MasterCook Community
B. Use Windows to uninstall the program. Go to the Windows Start menu or use the Windows Logo key on your keyboard and type Uninstall MasterCook 15. Then uninstall it. Restart your computer if prompted.
2. Delete Files Folders Left Behind
Make sure there are no remains of the previous install before you install once again. Otherwise, those corrupt files will remain and so will your problems. If you are unable to find any of the 3 folders below, STOP. Contact us and let us know.
MasterCook 15 installed 3 folders on your computer, so make sure they are gone before you reinstall.
- Restart the computer. Open the C drive on your computer. Then open the Program Files (x86) folder. If there is a MasterCook 15 folder in here, delete it.
- Open the C drive on your computer. Then open the ProgramData folder. If Windows is hiding that folder from you see Show Hidden Files in Windows 8 or Show Hidden Files in Windows 7. Make sure the MasterCook 15 folder is deleted from within the ProgramData folder. (If you still don't find the ProgramData folder on your computer, please ask us to help you.)
- Open the C drive on your computer. Open the Users folder. Open the Public folder. Open the Public Documents folder. If there is a MasterCook 15 folder inside the Public Documents folder, delete it.
3. Fresh Installation
Next, restart the computer and install MasterCook 15 once again using your previously purchased installation file. If you have a subscription to MasterCook.com which includes storage of all of your files, you can find it in your account here. Use the Download link in the right column.
Otherwise, if you purchased a download installation file, your computer automatically saves it to the Downloads folder on your computer where it remains unless you delete it. You should keep a copy of that file as explained in your email purchase receipt. (If you have lost or misplaced your installation file and you have a copy of your receipt, you can get a discount on a download replacement if you contact MasterCook Support.)
4. Update MasterCook 15 if Necessary
Check to see if you have the most current version. See this article.
5. CHECK THE FRESH INSTALLATION
After you have installed a fresh copy of MasterCook 15 onto your computer, startup MasterCook 15. Confirm it works as expected. Test any problem you previously had. Do not add your files until you confirm the program works as expected with its own files first.
If you are prevented from doing normal things in MasterCook, restart your computer and try again. Sometimes restarting your computer can fix odd problems. Otherwise, if you have an antivirus program installed on your computer, they can block MasterCook from working properly. You need to add MasterCook's folders and/or EXE files to the Exclusion List for your antivirus program. Below are a few antivirus program's instructions.
- The main MasterCook 15 program is the Mastercook15.exe file within this folder on your computer:
C:\Program Files (x86)\MasterCook 15\Program - The My MasterCook Manager program is the MyMasterCook.exe file within this folder on your computer:
C:\Program Files (x86)\MasterCook 15\MyMasterCook
Avast Exclusion List Instructions
McAfee Exclusion List Instructions
Norton Exclusion List Instructions
If you continue to have problems with the fresh installation after following the steps above, you need to contact a computer technician who can log into your computer and troubleshoot and find the cause and then fix the problem. We are not licensed or insured to work on computers. Have them follow these same instructions.
6. Merge Your Files
Do not add your files if you haven't run the program as explained in the previous step. You can easily add your own files by using Merge to merge from your Backup location from the FIRST STEP above.
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