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Getting a New Computer

I purchased MasterCook 15 at MasterCook.com. I have a new computer. How do I transfer the program and my files to the new computer?

FIRST STEP

First, make sure you have a current backup of your data files. See these instructions:

http://support.mastercook.com/entries/82783855-MasterCook-15-Backup

SECOND STEP

Please note if you purchased the download of MasterCook 15 from MasterCook.com, you have a download link (the most current version too which does NOT require a separate update) for the installation file in your account here: Downloadable Products.

Additionally, there are several online places that sell the MasterCook download. If you purchased it somewhere else, such as at Amazon, you need to use the download link you purchased from them since you are their customer. For example, you will find your Amazon download link in your Games & Software Library.

Otherwise, you are welcome to provide proof of purchase by providing a copy of your receipt, and you can purchase a backup/replacement of the MasterCook 15 product at a discount at MasterCook.com. Send your request and proof of purchase to support@mastercook.com to inquire.

Use that to download and install the program to your new computer. Run it and make sure it appears to have installed correctly. For example, do you see the cookbooks that come with the program in the Cookbooks screen?

THIRD STEP

Then you can merge your backed up files into the program on the new computer as explained here: MasterCook 15 Merge

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