I paid for the software, but when I log in it says it is a free subscription and not paid. How do I correct this?
There are several websites that sell MasterCook. They email you a serial number in an order confirmation. That serial number is used to activate a one-year subscription to MasterCook.com. Input that serial number into this web page:
Be sure to include the dashes in between the numbers. If you copy/paste the serial number into the web page above, make sure it does not add a space at the beginning or end of the serial number.
You will also want to download the MasterCook 15 update if necessary and check the DLL files after installing the update as explained in this article: